Customer Testimonials
Tom is an excellent Service Advisor who really appreciates customers who he helps. Very appreciative to have worked with him. Ask for him or MacKenzie for your next service visit.
Service for my F-250 SD seemed slow with multiple returns to diagnose and solve known problems. Parts availability, not due the service department but supply chain, added to the delays. The outstanding performance of the service advisor, Robbie Andujar, made the experience muçh more bearable bordering on enjoyable. Robbie is professional, knowledgeable, and laser focused on his customers. His experience level was a true blessing for me. Thanks Robbie. If only you had the power to better focus the systems implemented by your superiors in Ford on the customer the experience could be greatly improved.
80 K service on F150 handle by Tom McCain service rep all was excellent. Truck return on time and kept informed about progress and service options.
Today I had my 2020 Ford Escape serviced, Hunter was the Service Advisor, he was extremely knowledgeable and professional, I waited less than an hour and the proper service was done for a little over 20,000 miles. I will bring my car back, thank you.
Timely and polite service. Very knowledgeable staff, since I started using their services in 2014. I do not like to go anywhere else for service.
Wonderful experience. Was treated like family from the very first contact. Mark Pearce was a real pleasure to work with. Everyone from the finance department to the service team were professional, courteous and kind. I'll definitely come back to them for future business.
The people at Rivertown Ford are exceptional in their customer service, attention to detail, and in-depth knowledge in caring for, and repairing my Ford Escape. Service advisor Robbie Andujar went above and beyond to make sure that everything was taken care of in a timely manner (while navigating parts on backorder), and his first priority was to get me safely back on the road in the Ford that I love! If you're looking for a Ford dealership to work on your car, or looking to purchase a new Ford, this is the place to be!
The people at Rivertown Ford are exceptional in their customer service, attention to detail, and in-depth knowledge in caring for, and repairing my Ford Escape. Service advisor Robbie Andujar went above and beyond to make sure that everything was taken care of in a timely manner (while navigating parts on backorder), and his first priority was to get me safely back on the road in the Ford that I love! If you're looking for a Ford dealership to work on your car, or looking to purchase a new Ford, this is the place to be!
Awesome service, Rivertown Ford salesman Derrick Riley is an awesome salesman, he made sure I was pleased with my automobile I purchased, very friendly and courteous environment, the manager is also courteous. I would recommend them if you’re looking for good automobiles and good service.
Folks at Rivertown took care of me as I was out of town and my truck broke down. They went out of their way to get my truck back by the next day and even arranged a Lyft driver to get me to a rental car agency. Friendly and great service. Dealership is very modern and customer waiting area is comfortable.
Had a great experience with Hunter Brown helping me pick out a new set of tires for my truck I drive daily for work! He on the day of service was off and had Kenny Cook take care of me with getting my truck squared away and even helped pin point a few items on it that I knew were going to need work and he set me up with a great quote and time frame to get it back to me 10/10 these guys give great service !
Had an error message pop up. They got me in next day. Fixed the issue and did annual service as well. Got my car back that evening. The service writer. Hunter was very helpful.
I have purchased 2/3 vehicles here. Salesmen are too pushy and are actually willing to work with you. All my services are done here. As a matter of fact, I go straight to Kenny who knows exactly what I want/need in my vehicles and never offer services I don’t need. If I wasn’t military and move all the time, I’d be coming here as long as I could.
My 2018 Ford 150 was fix . Only the bad part was waiting on the parts. But my advisor Mackenzie was always on point with the phone calls and prices.
We have two 2021 vehicles . Rivertown buying experience was great. Service department is outstanding as my two favorite service writers Crystal Brown and Kenny greet us by name (remember us) when we come in. They are always friendly and detailed in taking vehicles in for service and when done. Had a couple minor warranty issues they handled promptly. I had a 2019 Ranger so this good customer service had been happening for now over 3.5 years . In short we can’t say enough good things about how we get treated so well at Rivertown over all.
Has been my local dealer since 2019. Best service in Columbus, GA. Purchase my first Ford and have been returning since. Looking into buying another soon.
These people are running for the long game! They are working for your repeat business not just the moment. Lately, a lot of dealers haven’t cared if you bought or not. With limited inventories and a captive audience, dealers have marked their cars up and offered less for trades. Rivertown is an exception, they treated me like family from the 1st email. Well done-
This is the third car I have purchased from rivertown ford they have always treated me with respect and did a great job the service writer is no one crystal is always there to help
Great service! Same day appointments with multiple appointments times. Mr. Ryan Conway did a great job, very professional and had me in and out in 38 minutes! 👍👍
I had a great experience. Conner listen to what I wanted and worked to make sure I got what I was looking for. I felt welcomed and well take care of.
Hunter Brown the service advisor always kept me in the loop as what needed to done and status. There were no surprises which was very comforting.
Kenneth Cook always does a great job of getting my truck serviced. Gets in in fast and gets things done right. I come to the Ford service department because of him.
Crystal is very efficient and professional and provided great service. We have all of our maintenance done here. Our Ford Explorer will get service tomorrow.
Britney Lawson was super helpful! She was polite, knowledgeable, and courteous. She is one of the best at this dealership! She’s my favorite advisor to work with.
Kenny was really helpful what I needed to be done. I pretty sure I will go back again!
I called Rivertown Ford about a F250 they had listed on their website. I live 5 hours from the dealership. When I spoke to salesman Derek Riley I told him I was interested in the truck and would be driving down the next day to look at it. He told me he would hold it for me so I would be the next person to look at it. He also sent me several pictures and a 'walk around' video of the truck. All of the staff was extremely accommodating. Derek made this one of the smoothest trades I've ever done. ...
Kenny Cook helped me out dealing with Ford warranty coverage. I haven’t had the same experience at every dealer.
Mrs. Brittany was professional in taking care of my Ford Explorer. Great service as usual with Rivertown Ford Columbus GA. I rate the services and Service Attended Mrs. Brittany five star services. Thank you Mr. Kamai
They were friendly, constantly aware of my waiting time and were very efficient! I would send people to them!
Brittany was awesome. Service, communication, and timely finish were all part of a great experience for us today! We will be back and will definitely recommend Rivertown Ford to anyone.
Brittany was very helpful and easy to work with. The only down side is this review.
Quick and efficient service. Courteous customer service and easy to get an appointment. Recommend for service
Great customer service professionals at this dealership (Columbus, GA). They really care about their customers!
Always receive great service and support from Rivertown ford. There is no other dealership that I will allow to do service!
Good experience Hunter was a polite young man and easy on the eye. Hunter was very knowledgeable about my Ford Edge. I took his recommendation.
Robbie is everything!! Exceptional customer service, and was extremely patient in answering my numerous questions. I was always afraid to go to the dealer due to cost, but my experience with Rivertown Ford was beyond reproach. I will now be taking my truck to Robbie from here on out. Thank you Robbie for taking tremendous pride in your work and for ensuring the most hassle free and pleasant experience!
I admit, I was a disgruntled customer but Donnie and Kenny at Rivertown Ford went beyond the customer satisfaction code and greatly took care of my needs. I waited for a couple of months for a recall part to come in for my car which greatly inconvenienced me, I was livid because I was paying for a car that I couldn't drive. Although my attitude was salty, I was met with nothing but love and reassurance, even a Free oil change and tire rotation, because customer satisfaction is their priority and they stood by their motto. Thank you Donnie ...
Johnathan was a great service advisor and very helpful I have taken all my vehicle's here for service and always done right the first time. Staff is very knowledgeable.
Mr. Raymond was able to help my husband and I out on getting us into a bigger car for our family! 10/10 recommend asking for him when you go in! They made our experience wonderful!
Tom customer service was amazing. He enlightened me on things I didn’t know. The customer lounge was clean and comfortable. I didn’t have to wait that long on my car. . Thanks Tom and Rivertown Ford
Brittany was great. She made sure everything I asked to be done and was helpful in her suggestions. Very pleasant to work with. Not my first visit to RiverTown but it’s definitely where my Ford will be serviced from this point on.
Very professional staff kenny. kept me informed on everything going on with my vehicle, great experience overall except the price was truly steep.
Best customer service of any dealership. Technicians are very professional and are experts at diagnosing and repairing vehicles. Definitely recommend this dealership to anyone looking for professionals who really care about their customers
Rivertown Ford is a great Place to take your car for a great service and they are so kind and polite and they company is so clean keep up the good work and I will Highly Recommend Other People To Rivertown Ford and they always ask you do you need coffee or water to drink and they also can provide you with transportation when you Drop your car off and when they get finished with your vehicle they will have someone to come back and pick you up & they really a wonderful place to take your vehicle for services
Kenny, in the service department, gave us great customer service today. He went above and beyond to help us. We didn’t have an appointment, but needed a key fob for our car. He took extra steps to get our car in the for the programming of the fob and it was finished in record time. He also gave me a tutorial on a feature that I didn’t know we had. He is extremely courteous and helpful.
Fast service, that's all I need. Diagnostic was on point and they offered military discount as a Service Member. Highly recommended ensure your rewards go to your Ford account.
Great service, my car was done in a timely manner. CS was wonderful, as always you can depend on River Town Ford to do the job right. I am very pleased with the work that was done for me.
Rivertown Ford has an awesome service department, as well as their sales team. My experience, since 2010 has always been great.
Always great service and friendly people at Rivertown Ford. It was time for a tune up and to have some recall work done. They got me in quickly and finished the work right away.
Serviced my vehicle in a timely manner. Would definitely recommend them to anyone. Robbie, my service advisor was very helping and have great customer service.
Service dept was was courteous. Vehicle was in and out for oil change in around 35 minutes. Speed of light compared to other oil change locations I've been to. Would recommend to anyone with a ford product.
Great service. 100k Mile service plus a transmission service all done same day on a 6.7 diesel 4x4.
Hunter and Riverton Ford did everything possible and then some to ensure that I was a happily satisfied customer 😀!
Same day appointment, friendly service staff. I like the one stop convenience of the location. The service associate I encountered was very professional at his job and would use him again
Rivertown ford was awesome. The salesman (Derrick) was super helpful and was very courteous. I would recommend this dealership and service department to anyone who needs their vehicle serviced and is looking to buy one. Great folks!
The service at Rivertown was marvelous and pleasant. Wonderful on time service. Very professional customer service and technicians. I am grateful for the service there.
Very quick and easy, met every need offered us drinks and was very tinitive to our needs
Everything was great except my check engine light was on when I left the mechanic did not say anything about it he told me about other stuff and it wasn't on when I got there other than that it was great
Came in on a Friday after work to see if they had something similar to what another dealer was offering in Atlanta. Sam immediately showed me a great match which was an even better value and these folks ended up staying until long after 9:00 to help me finish the sale. They were more patient than I deserved! Finance helped explain the different warranty packages and I purchased one that gives me great peace of mind since the vehicle was used. Thank you also to Rita at Buick/GMC who graciously referred me to Ford because she knew their selection was ...
This trip was to correct recall issue. I was taken in as soon as they opened. Work was done quickly. Service Writer, Britney was pleasant and helpful
Advisor saved me money by using a coupon I did t know existed. Thanks. Very helpful and I didn’t wait very long. All around good experience.
Short wait to be seen, helpful staff who quickly and adequately serviced my car for an oil change and tire rotation. Tom came through with anything I needed and made sure I was in and out in no time.
Always a positive experience. Purchased my car and get it routinely serviced here! Very knowledgeable, honest and patient as they answer all my questions. Kenny is my favorite Service Advisor
Very polite and courteous employees. Drop off and pick up was a breeze. Vehicle was ready on time.
Excellent service and parts department Efficient and professional staff. Will visit again. very reliable service.
Great customer service. Service Advisor Tom McCain kept me posted through the service maintenance of my vehicle. Mr. Mcain quickly provided me a Lyft driver to my residence. No more than 5 minutes there was a Lyft driver.
Derrick was very helpful & I would highly recommend him. He was always responsive to all my inquiries. He really helped throughout the buying process at Rivertown.
Service Center is professional, friendly, helpful and keeps you posted on your automobile being serviced
Tom in the Service is the very best! His professionalism, customer service and genuine concern for providing the best for you is truly outstanding!
Got my Service Van in and out quickly and kept me up to date on the progress
Great place to buy a car or truck, and get it serviced. Dependable, knowledgeable staff!
Great service department and service advisor, Kenny Cook. Completed service satisfactorily and in a timely manner.
Did what was asked. Kept me informed of what was needed and not needed. Did not try to perform service I didn’t need.
I told Kenny with the service center that if I could give him a 6 star review, I would. He is the type of employee that keeps me going back to the dealership for my maintenance rather than exploring other options. He’s upfront and honest about my vehicle, but also extremely personable when it comes to small talk and making you feel like an old friend. I hope to work with him more in the future as I continue to have my truck serviced!
Great service. Very nice waiting are. I would recommend Rivertown Ford to any of my friends and family.
Kenny is the best advisor.i wouldn't come to ford if he wasn't there.
This was my first experience at this dealership. Mr. K. Cook made this experience a great one.
During my visit, i was able to get tires and oil change the same day. My advisor Ms. Goodard very professional. The facility was very clean and warm on this cold day. Would definitely recommend and will be taking my vehicle here from now on.
Service appointment was scheduled by Robbie Andujar - RivertownFord . Service Dept. was ready as scheduled to work on my truck. I couldn't believe it when I received a message the next day that my service was complete and my truck was ready for pickup.
Let me start by saying this is the first time I’ve bought a vehicle in a long time that I wasn’t asked or coerced into writing a review on every (or any) social media platform. Perhaps that’s why I felt encouraged to write this one. In a time where dealers are asking msrp or in some cases, over msrp Rivertown really blew me away. Other dealers only offered me a $500 rebate. Even “National volume leader” dealers couldn’t beat the Rivertown deal. Negotiations weren’t drawn out and didn’t take all day. My salesman, Mr Raymond ...
Just had my serviced. They are very efficient and knowledgeable, I will continue to have them service my car. And will always use them for future reference for buying and purchasing automobiles
Conner was friendly and professional. Never pressured me to buy. Would buy another car from him. Steve in finance was also friendly and professional. But he is an Alabama fan so you would expect that from him.
Great job by Mark! He took good care of me and kept me updated on my repair. I took my vehicle in for repair due to engine light.
Excellent service. Asaad very professional there was no presure .friendly atmosfere He went above and beyond. As a military i was treated with respect.thank you very much.⁰
I had a great experience trading in my old vehicle for a new vehicle. It went smoothly and timely without being rushed or over-extended. I was allowed to test drive several vehicles and decide on the right one without being rushed. Every other dealer I went to rushed me and that deterred me but not at Rivertown Ford they treat you like family and want to make sure you are happy with your decision. Raymond, Brad, and Danny were all Professional, Knowledgeable, and Personable. I felt genuinely respected and customer-cared for. I worked with Raymond and Danny throughout my car ...
Great customer with Tom Mcain any day I have been using Ford Dealership for quite sometime I have never been disappointed with my services Thanks Tom for all you do
I liked my technician. He is a nice, friendly person who explained things well. When I arrived home and checked under the hood to see if they had put in the windshield wiper fluid and topped off other fluids as needed, I found that this was not done. My engine coolant is right at minimum, so I’ll need to purchase that as well as the windshield wiper fluid and do it myself. This was supposed to be covered by my maintenance plan, and this is my second experience where the Ford service team did not do all that was ...
Third time for routine service for this dealership. Mackenzie was complete , direct and complete. She’s been the best I’ve worked with at this location. Got to test drive a Bronco while I waited however they wouldn’t sell it to me. Overall an expected great hisit
A1 the staff was very welcoming. The Reps were engaging direct to your issue. Thanks that's the best I can do for this one 🙂. Peace
Kenny kept us informed of the progress every step of the way. We were never left hanging or wondering what was going on with our vehicle.
Customer service was very friendly and helpful we have enjoyed doing business with the service department . They are very timely and clean , friendly and good job
Always receive excellent customer service at Rivertown Ford! The Service Advisor provided me with options that were in line with my schedule. She explained everything in great detail.
Stayed in touch with me during the protracted, five week process of getting my transmission fixed. The lady who handled the job close was very professional and deserves the highest complements. The only thing that concerns me is the technician who test drove my car fooled around with my dashcam. That not acceptable and I noticed the dealer with my concerns.
Took my vehicle in for required service and a recall , the service bay doors are cool ,drive up they open automatically ,drive in a gentleman is waiting to receive you , he then notifies a service advisor , who explains the process , they were on top of it .
First time to this dealership for an oil change so I was concerned how it might go. My service advisor Mackenzie Gooden made the process easy as she has a great friendly attitude. Will definitely be using them again for my service needs.
As usual, great, prompt service while in for routine maintenance! Thank you Stephen (and Tom, who stepped in to help expedite my hitting the road)!
Fast service and friendly staff! Everything about Rivertown has been top knoch!Service and sales were helpful with any questions I had about other vehicles!! I would recommend them to anyone!
Stephen took very good care of me. He was very polite and helpful. I had an appointment and my vehicle was well taken care if for its routine maintenance.
River town Ford always does an excellent job with routine maintenance on my F-150. The staff does great work and they are always very polite and professional.
It starts and ends with the Service Advisor. They are always courteous and professional. It makes a difference when you know that you have someone looking after you. I can’t imagine taking my vehicle anywhere else. Kudos to the manager for putting together such a quality group!