Customer Testimonials
Again Freeway Ford has exceeded my expectations, my truck’s repairs were completed in a timely manner with quality results. My experience is that it doesn’t matter who’s been the tech - the services have been efficient and effective. I looked forwarded to forward to my next scheduled maintenance.
Great, Fast service at a affordable rate.
When you take your car to Rivertown Ford In Columbus Ga ask for Service Advisor Tom he is the best, always have a smile on his face, very professional he makes you feel he’s happy to see you, very nice guy. Thank you Tom for always doing a great job!
Excellent customer service, polite, knowledgeable, and extremely nice this is an awesome employee. He deserves recognition.
Great service and easy purchase. Our salesman Connor was knowledgeable and helpful as were the people in finance. No issues from start to finish and no hard sell.
The service and repair shop was fast, efficient, kind, and informative.
Great work with the service team. Mackenzie Goodeb was an excellent service adviser and her techs helped me get my truck in and out as quickly as possible.
They aways take great care of my truck....thank you Tom McCain my service adviser..
This dealership has some of the nicest people, from the sales person who sold us our explorer to the service agents who handle the repairs, everyone is polite and knowledgeable and helpful and not out to screw you out of your money. Thank you Rivertown Ford.
I was very pleased with pricing . Staff was extremely friendly (McKenzie)! After reviewing my paperwork! I had an oil change and wipers replaced but my fluids weren’t topped off. I thought that was the norm with an oil change and blade replacement. When asked I was told it was done but it didn’t reflect on my receipt. Other than that, the experience was pretty good! 👍
Friendly environment! Lacey was phenomenal and very helpful! It was also very quick service.
I took my F150 Rivertown Ford on Columbus, GA. I give them a 5 star rating because of the exceptional service they provided. The waiting area is nice and comfortable with great coffee. Mackenzie was very nice. She texted me and kept me informed. I got my oil changed and tires rotated in less than an hour. I highly recommend Rivertown Ford in Columbus, GA.
I recently brought my vehicle in for an oil change, tire rotation and balance, and alignment service. McKenzie provided outstanding customer service throughout the entire process. She was courteous, knowledgeable, and kept me informed on the status of my vehicle. Everything was completed in a timely manner, and my car is running smoother than ever. I truly appreciate McKenzie’s professionalism and attention to detail. She made the experience hassle-free and ensured everything was taken care of correctly. I’ll definitely be returning for future service needs and recommending this dealership to others. Thank you again, McKenzie!
My Advisor Lacey Dawson was awesome. She worked with me to get my vehicle serviced at a price I could afford. Rivertown Ford offers great service at prices you can afford.
Good service
Excellent Service!! Gary is the greatest!!
Leroy Cutter and Joey McLendon were amazing with kindness and professionalism. Truly made for exceptional service! Recommend 10/10.
James was wonderful. He was courteous and insured all questions were answered. I will definitely recommend Rivertown Ford to anyone interested in a new or used vehicle.
I received a phone call after putting in an application from Leroy Cutter. He called me the next day with everything with the car with everything that I wanted, and even the color was a great color that he picked out. I think that he is a respectful young man and a very great salesman. He knows what his customers want!
Joe Willie with Rivertown Ford has helped me through selling my truck and I am very thankful for him. He was very communicative and professional! Thank you again!
Best experience and knowledgeable with representative Gary in the service department at Rivertown Ford, Columbus GA. Absolutely phenomenal!
Lacey is always so helpful and kind to us. I would never take my car anywhere else. I have never been to a service department before that I actually enjoyed going to .
Excellent service on my vehicle and the customer service is top notch!
Great friendly folks giving good service with a smile . This is to meet the 15 word minimum
a great experience. Was in and out in an hour. courteous and professional. Will definitely return for futhet service wook
The dealership had very good customer service and Lacy was very helpful when I checked in. They technician took care of my F150 truck and set a little video to show the points they checked as well as the items they recommended I take care of as soon as possible. I enjoyed my visit at Rivertown Ford but will need to see someone at the finance office next time I am there.
Terry was amazing and very kind!! He not once pressured me or tried to convince me to buy a car that was out of my budget! 10/10 experience with Mr. Terry and I LOVE my new car!!!!
Great customer service very helpful i love going to this dealership they always help me
Ask for Tom to be your service technician. He is very helpful, thorough, & professional. You will not be disappointed with his customer service.
They were great! Communication was excellent, frequent, and thorough!
My service representative was very helpful. Knowledgeable about my situation. She is an asset to River Town ford. I’d recommend her to my friends.
I like how technology was used to let me know about additional work needed on my vehicle
Awesome place for service work! Quick and Friendly!!
Easy drop off; informative updates. Questions answered by Mackenzie quickly and accurately. I appreciate the detail and service. Set up on line for a timeslot - but still took all day. It wasn’t an issue; but why would u ask me for a certain time if it’s not used?
Made an appointment a week in advance for 0745 didn't get on rack until 245pm which meant I didn't get my car until next day. The part was ordered and delivered before my scheduled appointment.
I just want to take a moment to extend my heartfelt thanks to J. Menard for the outstanding customer service. You truly made the process of resolving my vehicle issue feel effortless and stress-free. Your support made all the difference!
Very efficient and easy to work with. My service advisor was very helpful and informed me of services I would need later.
Christy was awesome. She kept me informed the entire time my truck was being worked on.
Great customer service. Staff was very kind and polite. Recieved my car in a timely manner.
The only problem is,when call to check on status no one answered the phone after 25 minutes the first time and 18 minutes the second time.
Great service, friendly staff, comfortable waiting area with plenty of drinks and comfortable seating for your wait
The dealership was clean and the people were very nice. The process of getting my car was pretty easy!
Outstanding service! The service advisor was very understanding of our needs and advised us properly. Very professional
Fast service. Good communication with the service writer's. Clean waiting area. Would recommend this dealer to everyone
Service was quick and great. Tim was a great service rep. Would recommend to friends
Great work and service
Lacy Dawson was great!
Easy and quick service/help buying a new truck. Eric was nice and a good resource.
Get my car back up and running like it's supposed to be after another repair shop called Exhaust Pro call themselves repairing it and messed it up not worth the hassle I will take my car to the dealer from now on it was an experience.
Great service
Vikki was the best!
Ryan Ray was amazing. Very compassionate about doing a great job for the customer. Above and beyond.
Tom was very efficient in getting me checked in, and rivertown provided fast service in getting my truck oil and fuel filter changed out
Tom was a good service advisor
Customer service was friendly! They were timely on my services and very communicative. Would recommend to anyone.
We had a great experience with Rivertown Ford. We were on a roadtrip and had issues with our truck and found ourselves near Rivertown. Lacey and Skinny were so helpful and resolved our issues. Thank you Rivertown Ford!
Had great service, Robbie took good care of me and my vehicle, will come back
The communications with the dealership were excellent, and I like the way that they present the estimates and the price structure. Dealerships are more than your local mechanic shop, but you get what you pay for, and rivertown Ford provides excellent service.
Tom is always courteous and helpful. Most professional!
Great service. Saw me quickly without an appointment when urgent service was needed. Thorough diagnostics. Quality service.
Very clean service area, customer service reps were very very accommodating and professional! Communication was excellent!
Excellent service; fast and friendly. Under promised and over delivered.
Super friendly staff that was willing to help with any questions, making you feel at home
It is very accommodating. I would recommend it to anyone for service work. I have my maintenance done there.
Gary was quick to receive our vehicle for intake. He explained the process and was extremely thorough in detailing information about the vehicle. Gary also went as far as to provide me with a charger to be able to receive updates and message him during the entire time out vehicle was receiving scheduled maintenance. Gary even tried to assist us with our rewards program and figure out why we were never given our points after purchasing the vehicle. He delivered 5-star, white glove service and we will be looking for him every time in the future.
I had an appointment at 11:15. Once my truck was taken back it took several hours before I received a text saying they were running behind. I think the truck was done in about 3 hours. It was irritating but met someone to pass the time.
This dealership was clean and inviting to us. Everyone was friendly and courteous. The whole experience was nice.
Mr. Assad Lowe was extremely professional and knowledgeable. I will definitely love to have Mr. Lowe as my salesman for future purchases. Thanks again
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Willing to help the customer find what fits them and doesn't seem rushed to sell you something. Overall a good experience.
Had a delivery for them ..The people I dealt with was very nice and helpful..
I felt comfortable throughout the entire process of buying my 2025 Mustang thanks to D.A. Jackson. He also helped me in 2015 which is why I returned to Ford once again for the great service he provides. He was easy to talk to and very informative. I would recommend him to any of my family and friends. Again thank you!!
Gary is awesome! Great customer service
From start to finish, my experience with Rivertown Ford was nothing short of phenomenal. I initially called the dealership late in the day, right before closing, hoping to schedule a test drive first thing the next morning. Leroy Cutter, my salesperson, didn’t hesitate; he had everything lined up and ready to go as soon as the doors opened. That level of responsiveness immediately set the tone for what turned out to be the best car-buying experience I’ve ever had.
There was zero pressure throughout the entire process. Everything was handled professionally, and I never felt pushed into making ... Read More Google - May 1, 2025
Painless experience. Tom listened to my issues and took the proper steps to ensure my vehicle was taken care of.
Friendly staff! Excellent service! I will be back when it’s time to trade up.
Friendly service, Tom was excellent & got me the best deal for replacing my tires tire pressure sensors.
Lacey was very attentive and cordial. Nice experience.
Drew was very helpful with our recall service and had it done in timely manner!
I’m dealing with the service department I have always received very good service on my Ford vehicles. Tom McCain, service representative, was professionally and gave good information for the service of my vehicle. Kept me updated. I recommend Tom McCain and the service department at Freeway Ford of Columbus, Ga.
